Welcome to the Public Utilities Department
The Public Utilities Department operates and controls the cities Municipal Potable Water Supply & Sewer System. These services are in operation 24 hours a day, serving over 6,500 customers.
For connect, disconnect, transfer, or other billing questions, please call 504-363-1560.
WATER & SEWER: Hurricane Preparations
It is important to remember that during a major storm event that your Water & Sewer Service can be disrupted. If an evacuation is mandatory we encourage everyone to take heed of the warning for everyone's safety. But if you can not evacuate, we ask that you store water for the possibility that your water & sewer service will be knocked out by high winds that may disrupt power at the Water & Sewer Plants, and down trees that may break water lines. Your water & sewer can be disrupted for possibly days or weeks. We make effort to minimize the impact of such events. Also remember once the water pressure is restored after a hurricane that the drinking water may still not be safe to drink. This is because if water pressure drops very low it is recommended that the water be tested first. Your Water Department will notify the public when normal water use is permitted.
We recommend that you use bottled water for drinking or cooking purposes only. If you are unable to obtain bottled water for drinking or cooking, you can treat the water yourself. You can get the information on how to treat water from your local Health Department or the information may be available on www.epa.gov. Because you may not have water pressure to flush toilets we recommend that you fill a tub of water before the storm. This water can be used to help flush your toilets by taking a bucket full and dumping it into the bowl. This will normally make the toilet flush.
If it is necessary for you to stay during a major hurricane, which we do not recommend, we hope you will monitor all news reports and take all precautions and warnings seriously. We hope this information will better prepare you during the hurricane season.