Welcome to the Public Utilities Department.
The Public Utilities Department operates and controls the cities Municipal Potable Water Supply & Sewer System. These services are in operation 24 hours a day, serving over 6,000 customers.
For connect, disconnect, transfer, or other billing questions, please call 504-363-1560.
In this department, you will find very important information that is designed to better serve its customers for water & sewer service.
We are pleased to be of service, thank you from the Public Utilities Department.
Customers Corner - Monthly Topics dedicated to give our customers fun facts and general information about our Public Utilities.
WATER & SEWER: Hurricane Preparations
With hurricane season upon us, it is important to remember, that during a major storm event that your Water & Sewer Service can be disrupted. If a evacuation is mandatory, we encourage everyone to take heed to the warning for everyone's safety. But if you can not evacuate, we ask that you store water for the possibility that your water & sewer service will be knocked out by high winds that will disrupt power at the Water & Sewer Plant, and down trees that will break water lines. Your water & sewer can be disrupted for possibly days or weeks. We make effort to minimize the impact of such events. Also remember once the water pressure is restored after a hurricane, that the drinking water may still not be safe to drink. This is because if water pressure drops very low, it is recommended that the water be tested first. Your Water Department will notify the public when normal water use is permitted.
We recommend that you use bottle water for drinking or cooking purposes only. If you are unable to obtain bottle water for drinking or cooking, you can treat the water yourself. You can get the information on how to treat water from your local Health Department or information may be available on www.epa.gov. Because you may not have water pressure to flush toilets, we recommend that you fill a tub of water before the storm. This water can be used to help flush your toilets by taking a bucket full and dumping it in. This will normally make the toilet flush.
If it is necessary for you to stay during a major hurricane, which we do not recommend, we hope you will monitor all news reports and take all precautions and warnings seriously. We hope this information will better prepare you during the hurricane season.